FAQ’s

arrival

We pick up all parties at The Green Light Bar (833 Hawkins St Nashville, TN 37203) There is extremely limited parking so be sure to Uber or Lyft.

Please arrive 15-20 min early!

Waiver

Each guest is required to fill out and submit a liability waiver before the ride begins. The link for the digital waiver is sent to the email used for booking. Please have all waivers submitted before arrival.

Glass Containers

We provide a large cooler with ice to carry your beverages, but no glass bottles are allowed on the tour. If you have a glass bottle we ask that you move the contents into a resealable plastic container or thermos.

Tour length / truck safety

The tour will last roughly 1.5 hours including the scheduled pit stop. There is no standing allowed on the benches.

Attire

We want all of our guest to have fun and be comfortable! Be sure to bring a pair of comfortable shoes and dress accordingly!

TIPS

Tips are greatly appreciated, our team works hard to provide our customers with the best party tour experience in Nashville! At the end of the ride your party concierge will provide a Venmo code for gratuity.

Types of tours

PRIVATE TOURS

Currently we are only offering private tours. We find that our groups have a better experience when it is just their group on the trucks instead of putting random groups together.

Cancellation Policy

Please send an email to nick@hellonwheelsnashville.com | If you can't make your tour we can offer your party crew, a voucher good for (1) year from the date of cancellation. Repeat. No refund will be issued and only a voucher will be given. If you cancel your tour within 10-days of your reserved tour time, we reserve the right to deny you a voucher, due to stocking the bus, staffing the bus, and reserving your bus for your set tour time. If you do cancel within 10-days of your reserved tour time You MAY be eligible for a voucher if you can provide proper documentation showing the extenuating circumstances that prevented your crew from coming.

• All bookings made through Groupon will receive digital vouchers only regardless of booking date.

Rain / inclement weather

Hell On Wheels rides rain or shine! Our trucks have a canopy system installed to keep our customers dry incase of rain. The canopy also provides shade in the summer. The canopy system is removable if your party would prefer open air. In the event of severe weather conditions a Hell On Wheels team member will contact the party to confirm cancellation of the ride and we will issue a refund to the card on file. However rain showers do pass through frequently in Nashville and rides will not be canceled unless severe weather conditions are imminent.